About

Srinivasan Madras Subramanian is a Customer Success Manager and Software Consultant with over 6 years of experience in the field. He is currently working at nopaperforms as a Manager of Customer Success, where he is responsible for managing 10+ accounts, including 5 enterprise clients, with a total ticket size of more than 10 million. Srinivasan is an alumnus of Christ University Bangalore, where he completed his Master of Business Administration with a focus on Marketing. Srinivasan's expertise lies in driving digital transformation in society, project management, performance marketing, software and telephony integrations, and process automation and optimization. He has a proven track record of improving customer retention and renewal rates, driving upselling and onboarding initiatives, and leading training and development programs. Srinivasan's strength lies in leveraging data and product adoption to achieve maximum ROI for his clients. As a Customer Success Manager, Srinivasan is accountable for building strategic partnerships with clients and other campaign partners to achieve client KRA's. He is responsible for driving a cross-functional team and handling majorly enterprise clients in the portfolio. Srinivasan's past experience includes working as a Senior Product Consultant and Product Consultant at nopaperforms, where he was responsible for enabling clients on product adoption, conducting quarterly reviews with every client to discuss progress on client KRA's, upselling functionalities to clients, and involved in strategic integrations with various systems to ease the client process flows. Srinivasan's education background includes a Bachelor's degree in Electrical and Electronics Engineering from Velammal Institute of Technology and a Higher Secondary Certification in Computer Science from Velammal Matriculation and Higher Secondary School. He completed his Master of Business Administration with a focus on Marketing from Christ University Bangalore in 2019. Srinivasan is a multi-cultural and multilingual professional with experience working with clients from diverse backgrounds. He is passionate about digital transformation and is committed to helping his clients achieve their business goals.